FAQs
Please complete the form located HERE
Please note, we charge a one time $25.00 sign up fee that is credited back to you on your invoices. This fee is to help cover the administrative costs of starting your account with us. If you decide to not send any inventory in after your account is established this fee is non-refundable.
Once your payment has been processed please allow up to 24 business hours for us to create your account. You will receive an email with next steps along with access to our account management team.
We work with experienced sellers in the Private Label, Wholesale & Online Arbitrage sectors. We do not have a minimum to start an account but low volume accounts will have their inventory batched once we receive at least 50 ASIN units in total. Please contact us for more details.
We do not accept and Used Items, Liquidations, Clothes or Shoes at this time. We handle Hazmat products on a limited basis and your account must be pre-approved by us prior to sending us inventory.
We have a simple process that requires very little work from our clients. You can choose to use our online portal or Google Sheets.
PORTAL USERS (No Seller Central access given)
All sellers that process under 1,000 ASIN units per month will use this software
Step 1 – Sign into the portal and create a new “Inbound Shipment”.
Step 2 – Assign the services you want performed on each product.
Step 3 – Add tracking information so we can monitor your inbound shipment.
Step 4 – Receive confirmation that your inventory was prepped and pay your invoice online.
GOOGLE SHEETS USERS (Seller Central access given)
Custom pricing plans and large volume sellers (Over 1,000 ASIN units per month) can select this plan or use the portal. Please contact us if you qualify.
Step 1 – Provide limited access to Amazon Seller Central so we may process your inventory. Each sheets user will receive a dedicated email address after signing up which they will use to provide the access we need in seller central.
Step 2 – Update your inventory that you would like processed on your Google Drive sheet. All sheets clients will receive access to dedicated Google Drive and Google chat to communicate to our warehouse team.
Step 3 – Receive confirmation that your inventory was prepped and pay your invoice online.
Most jobs take 24-72 hours, completed during normal business hours. Large and labor intensive jobs may take longer.
For Amazon FBA customers that do not use our portal, we do require user permissions to ensure your time spent interacting with us is kept to a bare minimum. The access we request is limited and your financials will not be shown.
For 3PL customers we will require access to your shipping platform (ex. ShipStation, Shipping Easy, Veeqo etc.) to complete your shipments daily.
All new clients are setup for ACH online payments with a term of NET 5. If you prefer to pay via credit card you may request an authorization form by speaking with your account manager. All credit card payments will incur a 3.5% fee to cover processing,
We take the privacy and security of your products and sources very seriously, we are willing to sign an NDA (non-disclosure agreement) if requested to ensure total privacy. Our employees also sign NDA’s and are not allowed to sell on Amazon.
We can provide custom quotes for unique or large jobs over 10,000 ASIN units. Please contact us for more information at [email protected]
We will accept your inventory, but if you are shipping from outside the US, we cannot be the Importer of Record. If your product is being shipped through a carrier such as DHL or UPS they can handle the customs and duties for you. If the product is arriving into the US via pallet or sea container then you will need a customs agent.
We can arrange customs brokerage services through our trusted provider network. Contact us for more details.
Not a problem! We can be reached at [email protected]